FAQs

STANDARD

Our standard delivery option costs AED 20 per order for any order less than 200 AED and is sent via Aramex. These orders are typically sent the following working day and would be delivered within 2-5 working days.

FREE

Free standard shipping applies to all orders exceeding 200 AED in the UAE, please select "Free Shipping" at checkout. Shipping rate is calculated from merchandise subtotal (less discounts, if applicable) and does not include tax or purchases of gift cards or gift packaging. Valid on only one shipping address per order. Orders that qualify for free shipping are usually sent via standard delivery and may take up to 10 business days to arrive at the destination. If a refund is requested, a fee of 30 AED will be deducted from your refund total if in the UAE
For the moment, payment method accepted is Cash On Delivery.
Standard order are typically sent the following working day and would be delivered within 2-5 working days.

Orders that qualify for free shipping are usually sent via standard delivery and may take up to 7 business days to arrive at the destination
We actually use industry-leading encryption standards! This encrypts the data you provide to us, ensures it is safe and not accessible to any third party. From your side, the most important is to protect your password. Your data is only used to process orders and to serve you better. It will be under no circumstances disclosed to any third party. We are committed to protecting the privacy of all our customers. Arcoiris-me.com will not give out your telephone number, e-mail address or any other personal information, except where needed to deliver a product or service your order.

Any information we collect is to ensure that we are able to fulfil your requirements and deliver a personalized and hassle free shopping experience. However, we must cooperate fully, should a situation arise, where we are required by law or statutory obligation or legal process to provide information about a customer.
We will process and ship your order the following business days. You will be notified once your shipment is sent with confirmation number to track your order.
Yes, you will receive an invoice and order confirmation via email once order is confirmed.
While we’re sure you will love the shoes you’ve ordered, we understand that you might need to return or exchange them. Returns or exchanges will be gladly accepted within 30 days of original purchase for non-sale items and 7 days for sale items. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange